Frequently Asked Questions

Ticket Modifications

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Flights

What if I exceed my free baggage weight allowance?

What items are not permitted on an IndiGo flight?

Are there any general advisories that I should keep in mind regarding my baggage?

How can I change/ cancel my reservation?

Would I be able to cancel my ticket and use the same ticket in the future?

What will I be able to do through View/Change booking?What are the features of the View/ Change Bookings option on the website?

What is Kiosk Check-in?

Wish to Web Check-in?

What is Mobile Check-in?

How can a refund for a cancelled ticket be obtained?

Is it possible to change my booking again after I have availed Plan B?

Can a refund be obtained in case I am unable to travel?

Will I be contacted in advance if my flight is delayed, preponed or cancelled?

What are the charges for changes and cancellations for Stretch customers?

What is IndiGo's policy if a flight is cancelled, delayed or preponed?

What is the pre-paid excess baggage slab and how can I book it?

Do I need to book a separate seat for an Infant?

What is the age group of an infant?

What is the fee for Infants on board?

Can a Travel Certificate help us with reimbursement, GST and LTC claims?

How can I retrieve and make the payment for a travel certificate?

What is a Travel Certificate?

Can add-on’s be added to group bookings?

How can I book a specific seat for myself on the flight?

What is hold booking?

How do I book snacks for my flight online and what are the charges?

Does IndiGo provide ear plugs and cotton?

Is alcohol offered on IndiGo flights?

What are the check-in options available for Stretch customers?

How do I check-in at the airport?

Do we have kiosks machines available at T2?

Does IndiGo provide any transfer facility from T1 and T3 to T2 and vice versa?

I am at T1 and I need to go to T2, where do I go to get the shuttle service?

How can I carry non-standard baggage such as an odd-sized item or an item that provides special assistance?

Can I carry a drone in my carryon baggage ?

Can I carry a drone in checked in baggage ?

I have lost my handbag, what do I do?

What happens if I am unable to report loss / damage to my bag?

My bag has arrived at the destination, however, it has been damaged. What do I do?

What type of aircraft does IndiGo fly?

What all cities does IndiGo fly to?

Who can I contact at IndiGo with feedback or comments?

How can Stretch customers get in touch with customer service?

How can I login to my IndiGo account?

What is Return Fare?

What is Lite Fare?

What are Fare Rules?

Until when are Expectant Mothers permitted to fly?

Will the cabin crew be able to provide me with any medical assistance?

Do I need to inform IndiGo if I have any medical condition?

What rules apply for passengers carrying their own wheelchair?

What rules apply if I want to carry a Portable Oxygen Concentrator (“POC”)?

How can I opt for wheelchair assistance at the airport?

What kind of assistance will the child be provided with?

Does the parent or guardian remain at the airport until the flight has departed?

By what time unaccompanied minor service can be added?

The amount has been deducted from my account however, I have not received the ticket?

How can I Book ticket through call center?

Can Multi-City bookings be amended online via View/ Change Booking?

If I update my booking through the View/Change Booking facility, how do I know that the changes have been stored in my booking?

Are Debit cards accepted for bookings on IVR?

What is Convenience Fee?

Can I book through the call center using my credit card for another guest?

Can I be denied boarding if my name or title on the booking does not match the details on my photo identity card?

What is Visa Verification?

Is there any additional document required for entering Imphal ?

What is Defence category?

What is student fare?

How to book a senior citizen PNR?

Will there be a separate counters to perform check-in for code share flights?

Can I make a group booking on code share flights?

Will IndiGo provide inflight entertainment?

When are the operations being shifted to Al Maktoum International Airport at Dubai World Central (DWC)?

Which are the flights that will be operating from Al Maktoum International Airport at Dubai World Central (DWC)?

Are lounge services available at Al Maktoum International Airport at Dubai World Central (DWC)?

How to claim the interest on credit shell held during lock down period?

How do I load my trips?

How do I use the IATA Travel Pass application?

What is the IATA Travel Pass application?

Fees and charges

How can I upgrade my economy booking to the Stretch Cabin?

What is the refund process in the event of an involuntary downgrade?

What are the key features of Stretch for customers?

Which flights are operated under the wet/damp lease from Norse?

How will I know if my flight is operated under wet/damp lease from Norse?

How many IndiGoStretch and Stretch+ seats are available on these flights operated under wet/damp lease from Norse, B787-900 aircraft?

Hotels

I have been denied check in. What should I do?

How do I confirm my hotel booking and what should I do if I don't receive a booking confirmation?

What mode of payment can I use to book a hotel?

6E Rewards

Is 6E Rewards Program a frequent flier program?

What is 6E Rewards Program?

How can I redeem 6E Rewards?

Sight Seeing

What is Sight Seeing?

How can I book a Sight Seeing experience?

Do I need to have a flight booking with IndiGo to book Sight Seeing?

Experiences

What is Experiences?

How can I book an experience?

Do I need to have a flight booking with IndiGo to book Experiences?

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