CarGo Fast, Safe, and Reliable

General CarGo – Hassle free handling
Send documents, samples, consolidations, readymade garments, auto parts, machine parts, fabrics, personal effects, household goods, footwear, carpets, etc. anywhere with our efficient and simple general CarGo services.
CarGo Terms and conditions
CarGo Equivalent to the term “goods” mean, anything carried or to be carried in an aircraft, other than mail and baggage (including personal effects accompanying passengers) or the property of the carrier. Unaccompanied baggage moving under an air waybill is CarGo.
General CarGo is a generic term used for those shipment which do not requires special handling. It includes documents and samples (courier bags), motor parts, readymade garments, fabrics etc.
Acceptable nature of CarGo
The shipper is obligated to comply with all customs regulations and all other government regulations related to the packing, carriage and furnishing of such information, and completion of all necessary documentation. However, IndiGo is under no obligation to inquire into the correctness of required information.
A shipment can only be accepted if nature of goods is acceptable for air transportation
At the time of accepting shipment, local restrictions to the destination’s provincial authority (if applicable) must always be adhered to and the same to be informed to the shipper/agent.
Airworthy packaging of Goods
IndiGo ensures that any package or overpack is inspected and is not accepted, unless:
Properly marked and labelled
There is no leakage
It's safety and security has not been compromised
The shipper is responsible to ensure that the CarGo is packed in an appropriate way for air-carriage, that it can be carried safely without causing any injury/ damage to any person, goods or property.
Documents at the time of acceptance
The following documents are required at the time of booking CarGo:
Duly filled Instruction of Dispatch of Goods (IDG)
Security declaration of the goods
Photo ID of the shipper
Inner content of the consignment (when booked under generic term)
The shipper or his agent is required to furnish the above details for tendering load to IndiGo.
Markings and labels
Labels must be fully visible, and all old labels and markings must be obliterated/ removed. A fresh CarGo label/sticker should be used on all packages. Labels must contain the following mandatory information in addition to which additional optional information can be added:
Complete Air Waybill number
Origin i.e. the three-letter alpha code of station of origin
Destination i.e. the three-letter alpha code of station of destination
Total number of pieces in figures
The actual gross weight (in kg) in whole numbers
All the required labels are available on all the CarGo counters of IndiGo.
Types of labels
Marking labels These labels are affixed or tagged along with the package to give them an identity.
Handling labels These type of labels, when affixed or tagged on the packages explains how that package needs to be handled.
List of Prohibited Articles
The following are the list of Prohibited items which cannot be carried on IndiGo flight. The same is also printed at the back of the Instruction for Dispatch of Goods (IDG).
Acetyl, Benzoyl peroxide solid or solutions, Aerolein uninhibited, Aerosol Products, class 8 poison n.o.s., Air liquid non-pressurised Aluminium diethyl Monochloride, Aluminium dross, wet Arsine Black powder, Bombs, explosive Caps Blasting, chloropicrin and methyl chloride mixtures, Chloropicrin and methyl chloride mixtures, Cigarettes self-lighting, Disopropyl-benzene hydroperoxide solution, Ethyl acrylate uninhibited, Explosive or explosive devices new, Fire extinguisher, charges, Fuzes, detonating Grenade, hand of rifle with bursting charge, Grenades, Tear Gas, Hydrogen liquid, Hydrogen sulphide, isopropyl percarbonate stabilised, isopropyl percarbonate unstabilised, Low explosive, Mines explosive, Nickel carbonyl Nitric oxide spent
THIS LIST OF PROHIBITED/RESTRICTED ARTICLES MENTIONED ABOVE IS NOT EXHAUSTIVE AND is issued mainly for the guidance of the consignors. An exhaustive list may be seen in the "IATA DANGEROUS GOODS REGULATION" which is available at all our CarGo booking offices. Carriage of restricted articles, their packing certificate etc. shall be in accordance with the current edition of IATA Dangerous Goods Regulations
Shipper’s Right of Disposition (for Domestic shipment)
The shipper has the right to dispose off its goods as follows:
Shipper may withdraw the goods at the airport of departure or destination.
Shipper may stop them in the course of the journey at any schedule landing point.
Shipper may call for goods to be delivered at the place of destination or in the course of the journey to a person other than the consignment named on the face of the Air Waybill.
Shipper may require goods to be returned to the airport of departure.
Shipper must not exercise this right of disposition in such a way as to prejudice a carrier or other consignors.
The shipper shall reimburse the carrier for any expenses occasioned by the exercise of his right of disposition.
The shipper can take delivery at the transit station.
The agent can act on behalf of the shipper, but the authorisation letter from the shipper is necessary before commencing the procedure. The Agent needs to submit the written authorisation from the shipper (can be in the form of a letter or email) to the IndiGo counter before exercising the right of disposition on shipper’s behalf. E-Mail, if used as a means of communication, should be only sent to IndiGo’s station ID.
All the required labels are available on all the CarGo counters of IndiGo.
IN ORDER TO CUSTOMISE YOUR SHIPPING NEEDS, WE ALSO OFFER
CHARTER CarGo FLIGHT
Charter CarGO flights
CHECK THESE OUT
Special products
Need help? Check FAQs
1. How do I track your airway bill?
Shipper can track the shipment with help of AWB on the track my shipment tab in the website. For Track Shipment click here.
2. What happens if my shipment is lost?
In case of loss of a shipment or part of it, the shortage is recorded on the delivery order. If CarGo remains untraced then the airline issues a short landing certificate on demand after 21 days of short delivery click here
3. How early can I get my shipment?
We at IndiGo are committed to timely delivery. The timelines for handing over the shipment as per category is :
- General CarGo: Arrival+2 Hours
- Perishable, Valuable, FAC, Express, Radioactive, Dry Ice, Human Remains: Arrival+60 minutes
4. Where should I collect my shipment?
Consignee/Consignee representative along with the ID proof has to visit the destination cargo office to collect the shipment. Consignee representative is required to carry
an authorization letter to claim the shipment delivery.
5. In case of loss of contents, what should I do?
CarGo is accepted for carriage on said to contain basis and weight basis only. Hence any shortage of inner contents cannot be verified by the carrier. If a shortage of inner contents is suspected then it has to be notified to the carrier at the time of delivery only. In this case, the weight of the total shipment is taken to ascertain any loss in weight. If any loss is found, it is recorded and verified on the delivery order issued by the carrier.
6. How are the consignments accepted for air transportation by IndiGo?
Consignments are accepted a) directly from the shippers b) Through CarGo Agents
7. Visible damage to inner contents?
If any visible damage to the inner contents is noticed then it should be immediately notified to the carrier at the time of delivery only. If the shipment is delivered without any remarks on the delivery order then it is deemed to have been delivered in good order and condition.
8. Can I avail the facilities on IndiGo ATR?
“Yes”, ATR in operations for providing connectivity to regional airports
9. If I book CarGo over the counter would I get additional discounts?
for the details on charges please contact CarGo.sales@goindigo.in / Prevailing market rate would be applicable for the walk-in customer
10. Can I transport my pet dog on CarGo?
No, IndiGo does not carry livestock
11. Can I book CarGo on "To Pay" Basis?
"Yes, you can book your shipments on " To-Pay" basis wherein the consignee can make the due payments to IndiGo at the time of delivery. However, the following shipments will not be accepted under "TO-Pay" basis
- Perishables
- Newspapers
- Human remains
- Unaccompanied Baggage /personal effects
Where the resale value of the goods would be less than the total amount to be collected
Livestock
12. What are the requirements for booking CarGo?
- CarGo to be brought to CarGo terminal 3 hours before departure of the flight CarGo is to be booked for.
- Packages need to be well packed to withstand multiple handling during transportation (weather conditions also to be kept in mind).
- A government approved photo identity proof (original) of the person who comes to book CarGo (PAN CARD not
accepted) - Authority letter on company letter head if CarGo is being booked on behalf of a company.
Still have questions?
If you require assistance, you can reach out to our dedicated customer service team.
Email us
General inquiry or assistance