Product Guidelines

Delivering Excellence in Every Shipment, Everywhere

Discover the types of products you can ship with CarGo. Learn about the items that are non-restricted for easy shipping and those that are restricted due to safety regulations. Please ensure your cargo complies with our policies to ensure smooth delivery.

Please note:

 

IndiGo recommends that all medication, valuables, fragile items, perishable items and precious items (cameras, jewelry, money, electronics, etc.) should be carried in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility for these items.

Non-restricted Items

These items can be shipped without any special restrictions. Make sure they are packaged properly and meet our size and weight requirements.

Electronics
Electronics
Electronic Goods/ Devices Containing Lithium Batteries/Cells such as Laptops, Mobile Phones , Tablets, Watches etc. ,allowed in Indigo CarGo falls under dangerous goods as per latest IATA DGR. Devices with used Lithium batteries/Cells( Such as used Laptops, Mobile Phones , Tablets etc.) are not allowed in Indigo CarGo.
Household Goods
Household Goods
These shipments require extra care due to their size. At IndiGo, we ensure they travel safely.
Perishable Goods
Perishable Goods
Send fruits and vegetables, fish seed, biological samples and other delicate cargo anywhere safely with our cargo services, and we make sure they’re delivered fresh.
General CarGo
General CarGo
Send documents, samples, consolidations, readymade garments, auto parts, machine parts, fabrics, personal effects, household goods, footwear, carpets, etc. anywhere with our efficient and simple general cargo services.
Vulnerable CarGo
Vulnerable CarGo
Any CarGo with a declared value of USD500 and above per kg (but under USD1000) except live animals, perishable CarGo and human remains. This includes (but not restricted to): Cameras/paintings/antiques/laptops, Watches or watch movements, Electronic goods such as IC's/Computers/motherboard/cell- phones/computers, etc, Semi- precious stones, Mobile Phones
Lithium Batteries
Lithium Batteries
Lithium Ion Batteries packed in /with equipment when meeting the requirement Watt - hour rate not exceeding 20 Wh or Lithium Ion batteries with watt- hour rating not exceeding 100 Wh. UN 3091, Lithium Metal Batteries packed in/ with equipment when meeting the requirements of Section II of Packing Instruction of 969/970. where the equipment is packed with lithium metal cells with a lithium metal content not exceeding 1gm or Lithium metal batteries with lithium metal content not exceeding 2gm.

Dangerous goods

 

These items can be shipped without any special restrictions. Make sure they are packaged properly and meet our size and weight requirements.

Dry Ice
Dry Ice (used as refrigerant)
We accept Dry Ice (or carbon dioxide solid), as refrigerant and a dangerous good/hazardous material for air transport and required special handling.
flammable liquid
Class 3 flammable liquid
Transporting flammable liquid with utmost care under the supervision of trained DG qualified professionals
radioactive material
Class 7 radioactive materials
Our professionals take care of the radioactive material transporting as medicine or any other means.
Lithium batteries
Lithium batteries
Lithium batteries packed in / packed with are accepted with compliance to DGR.

Need help? Check FAQs

1. How do I track your airway bill?

Shipper can track the shipment with help of AWB on the track my shipment tab in the website. For Track Shipment click here.

2. What happens if my shipment is lost?

In case of loss of a shipment or part of it, the shortage is recorded on the delivery order. If CarGo remains untraced then the airline issues a short landing certificate on demand after 21 days of short delivery click here

3. How early can I get my shipment?

We at IndiGo are committed to timely delivery. The timelines for handing over the shipment as per category is :

  • General CarGo: Arrival+2 Hours
  • Perishable, Valuable, FAC, Express, Radioactive, Dry Ice, Human Remains: Arrival+60 minutes

4. Where should I collect my shipment?

Consignee/Consignee representative along with the ID proof has to visit the destination cargo office to collect the shipment. Consignee representative is required to carry
an authorization letter to claim the shipment delivery.

5. In case of loss of contents, what should I do?

CarGo is accepted for carriage on said to contain basis and weight basis only. Hence any shortage of inner contents cannot be verified by the carrier. If a shortage of inner contents is suspected then it has to be notified to the carrier at the time of delivery only. In this case, the weight of the total shipment is taken to ascertain any loss in weight. If any loss is found, it is recorded and verified on the delivery order issued by the carrier.

6. How are the consignments accepted for air transportation by IndiGo?

Consignments are accepted a) directly from the shippers b) Through CarGo Agents

7. Visible damage to inner contents?

If any visible damage to the inner contents is noticed then it should be immediately notified to the carrier at the time of delivery only. If the shipment is delivered without any remarks on the delivery order then it is deemed to have been delivered in good order and condition.

8. Can I avail the facilities on IndiGo ATR?

“Yes”,  ATR in operations for providing connectivity to regional airports

9. If I book CarGo over the counter would I get additional discounts?

for the details on charges please contact CarGo.sales@goindigo.in / Prevailing market rate would be applicable for the walk-in customer

10. Can I transport my pet dog on CarGo?

No, IndiGo does not carry livestock

11. Can I book CarGo on "To Pay" Basis?

"Yes, you can book your shipments on " To-Pay" basis wherein the consignee can make the due payments to IndiGo at the time of delivery. However, the following shipments will not be accepted under "TO-Pay" basis

  • Perishables
  • Newspapers
  • Human remains
  • Unaccompanied Baggage /personal effects

Where the resale value of the goods would be less than the total amount to be collected

Livestock

12. What are the requirements for booking CarGo?

  • CarGo to be brought to CarGo terminal 3 hours before departure of the flight CarGo is to be booked for.
  • Packages need to be well packed to withstand multiple handling during transportation (weather conditions also to be kept in mind).
  • A government approved photo identity proof (original) of the person who comes to book CarGo (PAN CARD not
    accepted)
  • Authority letter on company letter head if CarGo is being booked on behalf of a company.